Jobs
Norco Products Ltd. has a 40 year history of success in the Canadian and international market. Recently honored by BC Business Magazine & Watson Wyatt Worldwide, as one of the '25 Best Companies to Work for in BC'.
The company has a factory in Langley, BC and a branch in Toronto, which are managed by the head office in Port Coquitlam.
Customer Service/Inside Sales - PoCo Head Office
Posted: May 09, 2008
Key Responsibilities:
Represent Norco in a professional and responsible manner in the day to day interaction with Norco’s customers
Promote and drive sales of Norco branded and special items
Manage dealer calls
Manage back orders for specific territory
Follow-up on customer requests
Communicate with the warehouse to ensure timely shipping, resolve dealer claims etc
Sell red tag bikes, contact and show dealers
Answer consumer e-mail
Provide sales, technical and warranty support for both dealers and outside sales reps
Complete timely sales orders through telephone interaction with customers
Applicant Should Possess:
3 + years related experience.
Excellent organizational and time management skills.
Strong verbal and written technical communication skills.
Proficient in Microsoft office.
Ability to speak and write in English and French is an asset
Team and Special Events Coordinator - PoCo Head Office
Posted: April 11, 2008
Key Responsibilities:
The Team and Special Events Coordinator is a year round full-time position based out of the Norco head office in Port Coquitlam, BC. The coordinator will assist the PR/Marketing Manager in the following two main categories; Planning and managing of our Factory Team riders/programs and marketing/tech support at events through the cycling season.
The position is divided with the seasons and has more inside/office work throughout the fall-winter season and more outside/event support work during the summer cycling season.
Team rider and sponsorship planning
Team coordinator for all team riders (equipment, events, filming etc)
Assist with race site and event/expo site planning
Full tech support at events (area set up and wrenching duties)
Team related communication and information flow
Assist in community and public relations at events
Be fully responsible for our tech truck, van and other equipment within department
Other duties as required
Applicant Should Possess:
Good oral and written communication skills
To be professional and courteous
To be understanding yet firm with team rider and sponsorship issues
Knowledge of office procedures and standard office equipment
Strong computer skills (Word and Excel etc.) for letters, reports etc.
Knowledge of bike community, trends, vibe and rider related issues
To be a top level mechanic capable of any bicycle related issues
The ability to set priorities and meet deadlines
To be well organized with excellent time management skills
To be enthusiastic, flexible and friendly.
Assistant Buyer Parts and Accessories - PoCo Head Office
Posted: April 07, 2008
Key Responsibilities:
We are looking for a dynamic person with a strong bicycle technical background and office / purchasing experience.
Assistance to the product manager / buyer in the areas of purchasing, inventory control, forecasting, product development and promotion within the parts and accessories areas.
Applicant Should Possess:
Minimum 3 years experience in the cycling industry directly related to product.
Minimum 1 year clerical / administrative experience
Experience with inventory and purchasing would be an asset.
Must have the ability to work under a minimum of supervision and possess a proactive, energetic work ethic.
Post secondary education with an emphasis in business administration.
Sporting goods retail experience is a strong asset
Strong verbal and written communication skills.
Experience in MS OFFICE (Excel and Word) is required.
Strong proficiency in Excel is essential.
Customer Service Representative - Toronto Office
Posted: February 26, 2008
Key Responsibilities:
Take orders from dealers.
Assist outside sales representatives.
Assist in coordination for special events (competitions, trade shows, etc.).
Sales, technical and warranty support for dealers and outside sales representatives.
Applicant Should Possess:
Excellent communication, organizational and interpersonal skills.
1-2 years experience in customer service. Post secondary education and excellent knowledge of computers are required.
Experience with WINDOWS, WORD, EXCEL and email softwares.
French is an asset.
Please answer the following questions in your presentation letter:
1. What do you know about the bike industry?
2. What do you feel is the most important aspect in customer service?
3. When would you be ready to start?
4. Desbribe past experiences in bilingual customer service.
(Only selected applicants will be contacted for an interview.)
Bicycle mechanic/QC tech Bicycles - PoCo Head Office
Posted: February 08, 2008
Key Responsibilities:
We are looking for a dynamic person with a strong bicycle technical background who is self-motivated and can meet deadlines.
Bicycle assembly for samples, trade shows, and promotional events.
Assembly and maintenance of our Demo fleet.
Quality control audits, corrective action, and compliance documentation.
Applicant Should Possess:
3-5 years experience specific to bicycle assembly and maintenance.
Strong diagnostic, trouble shooting, and compliance resolution skills.
Must have the ability to work under a minimum of supervision and possess a proactive, energetic work ethic.
Post secondary education and certification courses would be and asset.
Sporting goods retail experience is a strong asset.
Strong verbal and written communication skills.
Power user with all Microsoft office tools (PP, Excel, word) is essential.
Parts and Accessories PR Coordinator - PoCo Head Office
Posted: February 08, 2008
Key Responsibilities:
General Outline of Position: The Parts and Accessories PR Coordinator is a full-time position based out of the Norco head office in Port Coquitlam. The coordinator’s primary role is to assist with the overall promotion of the parts & accessories brand categories that Norco distributes excluding Norco bicycles. It will include the following duties:
Press or New Product releases to key magazines/papers/websites
Write & Edit weekly press releases on new products, for web & print media.
Arrange, send out, and follow up on all parts, and accessories for test articles to editors.
Arrange and sending out hi-rez images to media as requested.
Track all media exposure & specifically, any media hits on press releases for all P&A products.
Keep an up-to-date archive of all accessories related print media for the year, as well as, print copies of web media directly related to the brands.
Internal Press Releases for P&A web sites or Norco Monthly Specials, etc
Ensuring that new products and write-ups are posted on the appropriate proprietary websites in a timely manner
Sending out press releases to international & US sales reps for circulation to international media & distributors
Arrange for consumer or shop type testimonials to be posted on the appropriate websites
Maintain FAQ pages on the web sites (getting answers from product managers if necessary).
Content writing & editing for applicable proprietary websites
Ensuring that press releases are posted in a timely manner
Edit any text that appear on the web to ensure it is technically correct
Assist with keeping web content fresh & interesting
Norco E-Newsletter
Plan for additional items to be previewed and promoted within our E-News with the Marketing Manager
Gather, and edit articles & content that may be applicable for the monthly E-New
Take any additional photos necessary for the E-News, as well as, editing and resizing photos submitted along with articles
Send out content to our translator in a timely manner
Ensure that any articles destined for our E-News are sent to Trisha and Devin in a timely matter each month
Manage & maintain the complete media database details for the Norco E-news and other press release needs.
Applicant Should Possess:
As per above
