We love our bikes. For almost 50 years, we have been a leading player in the Canadian and international bicycle market, and we still get a kick out of doing what we do every day. Starting as a one-man operation in a small warehouse and remodelled chicken coop, we have always stayed true to our roots, which has helped us grow. We now have two offices, two warehouses and more than 100 dedicated, fantastic staff that contribute to our continued success in the cycling industry.

We work hard, but we have a playful side too. At Norco, we have bicycle storage, showers and lockers to encourage riding to, from and at work. There is almost always someone going for a ride, whether it is road, mountain, dirt jump, skate park or a cruise. If you want to work in a casual environment with a dedicated and passionate culture where people love the outdoors, then we'd love to hear from you.



Customer Service – Warranty Tech
Location: Toronto Office
Date Posted: Apr 13, 2014

Key Responsibilities:
The LTP Warranty Technician will provide legendary customer service and technical support to Dealers and Sales Reps via the phone and e-mail to ensure product warranties, service and inquiries are answered in a timely, accurate and professional manner.

Primary Responsibilities:
  • Respond in a timely, professional, and positive manner to all forms of inquiries regarding Live to Play products and services, including but not limited to, product availability inquiries, product information, shipping status, warranty/returns, etc.
  • Ensure accuracy of orders, returns, service work, and all other related transactions. Notify customers accordingly and resolve issues in a timely manner.
  • Process returns/warranties and complete service per department procedures, using proper codes to categorize reason for return correctly. Proactively communicate persistent quality control issues within the department and to other departments as necessary.
  • Prioritize daily tasks and projects to accomplish job duties on time and with a high level of accuracy.
  • Establish and maintain positive working relationships with coworkers, outside sales reps, and all other contacts with which you interact.
  • Gain in-depth knowledge and understanding of all LTP products and the brand story through participation in on-site and off-site product training events and clinics.
  • Provide special events and technical support where needed


Applicant Should Possess:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, education, and/or ability required.
  • College or University degree or equivalent experience
  • Strong organizational and problem solving skills, flexibility, and the ability to work independently and with a team
  • Familiarity with LTP products or with the cycling industry is a plus
  • Good computer skills with spreadsheets, word processing, and MS Office Suite
  • Ability to maintain excellent attendance and punctuality record
  • Ability to speak and write in French is required


Apply for this position

Customer Service – Inside Sales Associate
Location: Toronto Office
Date Posted: Apr 13, 2014

Key Responsibilities:
The Inside Sales Associate will administer the day-to-day details related to supporting the LTP dealer base and outside Sales Reps, providing industry renowned customer service. This includes daily communication, fulfilling all of the needs & requests for ordering plus shipping product in a timely and efficient manner.

Primary Responsibilities:
  • Service Canadian accounts (including Quebec) and address all needs and requests in a professional and positive manner, including daily communication with the sales representatives
  • Support territory sales reps through proactive and regular review of open orders and exception reports. Notify customers accordingly and resolve issues in a timely manner
  • Run daily and weekly reports for accounts to ensure smooth shipping and effective delivery of LTP products and services.
  • Ensure that all orders are shipping within the requested shipping window.
  • Provide necessary information to the sales representatives to ensure that all dealer concerns (orders, credit, shipping concerns etc) are resolved in a timely fashion.
  • Work in conjunction with the sales representative(s) to drive business in a given territory. Enter orders for the sales representatives and their accounts during specific periods when the workload is much greater and more crucial. (e.g. booking order deadlines to achieve quarterly/year-end sales targets)
  • Communicate with the Sales Rep(s) to ensure orders are submitted and shipped on time to meet all order entry deadlines as outlined.
  • Enter and process return authorization requests for dealers and sales reps
  • Provide special events and technical support where needed inseason


Applicant Should Possess:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, education, and/or ability required.

  • College or University degree or equivalent experience
  • Strong organizational and problem solving skills, flexibility, and the ability to work independently and with a team
  • Familiarity with LTP products or with the cycling industry is a plus
  • Good computer skills with spreadsheets, word processing, and MS Office Suite
  • Ability to maintain excellent attendance and punctuality record
  • Ability to speak and write in French is required


Apply for this position

Seasonal – Norco Bicycles Team and Events Assistant
Location: PoCo Head Office
Date Posted: Apr 07, 2014

Key Responsibilities:

General outline of position: Based in our head office in Port Coquitlam BC, this full time seasonal position will assist the Team Manager and Western Event Coordinator to prepare for and in support of our Team and Event programs throughout summer weekend events, and the general cycling event season period:

Period: March to September, 2014

Team equipment support
  • Arranging team bikes and other equipment supplied by team cosponsors.
  • Arrange shipments of replacement team parts or clothing etc. out to riders as needed.
  • Receive and inventory team products supplied by our partners.
  • Assist with team bike mechanical work before season and help ongoing mechanical work as needed between events, in the pits, during racing or scheduled team riding.
  • Assist with parts inventory - communicate with Team Manager for required parts to complete ongoing work on team bikes and parts status for incoming stock.
  • Report on any additional orders from stock for any needed parts not supplied by co-sponsors.
Special Events and/or Demo program
  • Assist with arranging event equipment and load/unload event vehicles pre/post travel.
  • Assist with demo bike fleet builds and ongoing maintenance throughout the season, follow a detailed account system tracking all demo bikes and their location.
  • Be responsible for overall care, maintenance, and storage of all demo bikes – at warehouse or in field. Assist with the tuning/set up/signing in and out of demo bikes at events.
  • Available to travel with sales team members to assist with the demo activites.
Assist with the western Norco Events/Team vehicles.
  • Insure Special Events/Tech Support Vehicles are always clean and presentable at events and in good working order
  • Assist in or handle site set up (tech and display areas) and work at these planned events.
  • Insure the Team truck/trailer inventory and supplies are fully stocked at all times.


Applicant Should Possess:
  • Passion for cycling, enthusiastic and flexible
  • Excellent organizational and time management ability
  • Unrestricted class 5 BC Driver’s license.
  • Strong bicycle mechanical abilities. (assembly and tuning team bikes).
  • Excellent communication skills
  • Basic Excel, Word and Outlook ability
  • Professional, friendly and courteous in the office and representing Norco Bicycles in public.
  • Strong computer skills (Word and Excel etc.) for letters, reports and budgets etc.
  • Ability to lift heavy objects over various terrain.
  • Flexible work schedule; weekends and road trips to events in Canada and the US – for example, Sea Otter Classic, Crankworx, Ride to Conquer Cancer and more.
  • Team player
Please forward resume to:
employment@livetoplaysports.com
*Indicate your name in the subject line of the email.

Or mail to:
Live To Play Sports. Attn: Team Manager and Western Events Coordinator
1465 Kebet Way Port Coquitlam, BC V3C 6L3

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IT Support Specialist
Location: Toronto Office
Date Posted: Mar 26, 2014

Key Responsibilities:

The Live To Play Sports IT Team is looking for a jack-of-all-trades IT Support Specialist. Reporting to IT Manager and taking day-to-day direction from Toronto Branch Manager, the Toronto Technical Support Specialist is responsible for monitoring and maintaining the computer systems and networks of the Toronto HQ. The Toronto Technical Support specialist will also install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems, either over the phone, remotely or in person.

The Toronto Technical Support position works closely with the IT Department at POCO HQ to ensure IT/IS/IM initiatives are supported and carried out in a timely manner.

Key Responsibilities:
  • Installing and configuring computer hardware operating systems and applications;
  • Monitoring and maintaining computer systems and networks;
  • Talking to staff or clients through a series of actions, either face to face, remotely or over the telephone to help set up systems or resolve issues;
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
  • Replacing or repairing parts as required;
  • Providing support, including procedural documentation and relevant reports;
  • Following diagrams and written instructions to repair a fault or set up a system;
  • Supporting the roll-out of new applications;
  • Setting up new users' accounts and profiles and dealing with password issues;
  • Responding within agreed time limits to issues;
  • Working continuously on a task until completion (or referral to third parties, if appropriate);
  • Prioritising and managing many open cases at one time;
  • Rapidly establishing a good working relationship with other employees;
  • Testing and evaluating new technology;
  • Testing and evaluating new web technology;
  • Conducting electrical safety checks on computer equipment;
  • Write training documents as required and maintain IT documentation pertaining to this job description;
  • Provide one-on-one training as needed;
  • Support IT


Applicant Should Possess:
SKILLS:
  • Knowledge of operating systems (Windows, Unix and Linux);
  • Microsoft Office suite of software;
  • Computer assembling and maintenance.
  • Troubleshooting hardware and software problems.
  • Configuring and troubleshooting desktops, laptops and servers
  • Basic web development knowledge and asset;
  • Bilingual French/English an asset;
QUALITIES:
  • Good listening and understanding skills;
  • Analytical skills;
  • Good adaptation skills;
  • Good communication and teaching skills;
  • Independence;


Apply for this position

Full-Time Web Programmer
Location: PoCo Head Office
Date Posted: Mar 12, 2014
End Date: Apr 25, 2014

Key Responsibilities:

Our Marketing, Communications and Design Division has an immediate opening for a full-time Web Programmer. Your role consists of working with the web designer to create and support proprietary brand and internal-use websites from PSD or AI mocks, and coding the server/client-side components. Being a motivated team player is critical, as you will have frequent interaction with marketing, graphic designers and department manager throughout project lifecycles. Web design experience, previous work in the outdoor sport industry and a passion for cycling are valuable assets.



Applicant Should Possess:

You are a person with a multi-faceted skill set in programming with flare for web design

  • has 2+ years of practical Java Script/jQuery/PHP/MySQL experience and can add to pages;
  • can take a PSD or AI file and translate it into pixel-perfect HTML/table-less CSS;
  • has developed and launched a large scale, database driven website;
  • can test websites in major browsers as well as build both responsive and mobile designs;
  • can build dynamic pages using PSD or AI using PHP to enable interaction with MySQL databases
  • Wordpress and/or CMS development;
  • Mobile development and responsive design capabilities
  • maintain well-commented code;
  • creates, updates and modifies MySQL databases; add JavaScript/jQuery to pages as necessary
  • possesses confident written and verbal communication skills; work is organized and methodical;
  • researches the latest web industry trends, but equally has an instinct and initiative to innovate;
  • is aware of your strengths and areas of weakness, always looking to improve.
The Assets:
  • A diploma in a web-related field - Drupal, Actionscript 3, JSON, 3rd Party APIs
  • HTML5/CSS3
  • GIT version control
  • Strong knowledge of visual layout and a refined eye for effective design


Apply for this position

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