We love our bikes. For almost 50 years, we have been a leading player in the Canadian and international bicycle market, and we still get a kick out of doing what we do every day. Starting as a one-man operation in a small warehouse and remodelled chicken coop, we have always stayed true to our roots, which has helped us grow. We now have two offices, two warehouses and more than 100 dedicated, fantastic staff that contribute to our continued success in the cycling industry.

We work hard, but we have a playful side too. At Norco, we have bicycle storage, showers and lockers to encourage riding to, from and at work. There is almost always someone going for a ride, whether it is road, mountain, dirt jump, skate park or a cruise. If you want to work in a casual environment with a dedicated and passionate culture where people love the outdoors, then we'd love to hear from you.



Bi-lingual Credit Representative
Location: PoCo Head Office
Date Posted: Jul 18, 2014

Key Responsibilities:

The incumbent will evaluate new and current customer credit worthiness.

Duties include:
  • Performing credit investigation and evaluation of credit risk in order to approve new customer accounts and propose credit limits.
  • Evaluating new and existing customers and using special financial arrangements, credit counseling and customer visitations as necessary.
  • Monitoring accounts on a daily basis - placing accounts on hold, releasing orders, reviewing collection notes, and aged balances - providing adjustments as necessary
  • Preparing annual credit reviews of assigned accounts in compliance with Corporate Credit policy
  • Communicating with field sales and sales management on status of assigned accounts, coordinating investigation of deductions, pricing issues, required credit memos and other actions required based on investigation and analysis
  • Communicating and answering incoming phone calls from store personnel - resolve customer situations dealing with credit limits, closed accounts, or accounts placed on credit hold. Managing accounts in coordination with a third-party vendor.
  • Communicating with all other departments in LTP Sports Group


Applicant Should Possess:

The successful candidate should possess a Bachelors Degree in finance, accounting or related business or equivalent experience.

Quebec French essential.

Functional and Technical Skills
  • Ability to effectively analyze various types of financial information and reach sound conclusions.
  • Ability to effectively communicate and interact with customers and all levels of the business unit management to achieve the best possible results
  • Understanding and working knowledge of special financial instruments such as security agreements, third-party guarantees, promissory notes, letters of credit in order to perfect the appropriate financial arrangement
  • Working knowledge of MS Office


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Regional Sales Manager - Germany Branch
Location: Norco Germany
Date Posted: Jun 25, 2014
End Date: Aug 15, 2014

Key Responsibilities:
This position is the leader of a sales team comprised of Norco sales agents that will strategically develop Norco bicycle sales with the Independent Bicycle Dealers in Germany and key EU markets. To increase sales this individual will ensure the sales team is building strong relationships with key dealers in the region. This leader is responsible for the hiring, training, and managing of a highly motivated sales team that will achieve the sales and profitability goals for the above region.

Applicant Should Possess:
Essential Skills and Responsibilities:

  • Be hands on, results driven and possess a strong track record of exceptional sales growth in the German market.
  • Possess strong relationships with leading German IBDs and German media.
  • Excellent leadership, teamwork and communication skills in hiring, training, motivating and managing performance of a sales team.
  • Develop sales team and strategy to build Germany sales in each region.
  • Well organized and efficient in analyzing rep and customer sales results and opportunities.
  • Ability to evaluate market trends and gather competitive information to identify trends that effect current and future growth.
  • Ability to forecast bike inventory for the region.
  • Proficiency in dealer marketing and promotion.
  • Fluent in German, English, and French, other languages an asset.
Position Requirements:

  • Position is based in Germany.
  • Ability to travel up to 50% of the time.
  • Ability to work evenings and weekends.
  • Computer literate with proficiency in Micro Soft office.


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Graphic Designer
Location: PoCo Head Office
Date Posted: May 14, 2014

Key Responsibilities:

Reporting to the Marketing Manager, our Marketing Division has an immediate opening for a full-time Graphic Designer. This position is primarily responsible for executing graphics and production, packaging, visual merchandizing for trade show and retail, and marketing programs that support strategic B2B and B2C marketing and branding objectives under the direction of the Senior Design Coordinator. Requires ability to handle product line volume with strong organizational and workflow process while maintaining discipline and adherence to schedules.

  • Assist with developing package graphics by adhering to established brand standards
  • Adhere to development schedules/timelines as outlined by the Project or Product Manager
  • Design for Canadian packaging laws
  • Prepare print ready files for production


Applicant Should Possess:

Along with your interests in riding or an active outdoor lifestyle, you possess diverse creative and technical skills with proficiency and an understanding for visual brand building. You also possess a character that demonstrates a passion for ideas, collaboration, initiative, commitment, flexibility and pursuit of great design.

  • Completed education; Degree or Diploma in Graphic Design or related field
  • Familiarity with mutli-media design principles (print, web, packaging, product design, illustration)
  • Fluent with Adobe Suite CS 5/6; Illustrator, Photoshop, Light-room/Photo editing
  • Working capabilities with Google Sketch-up/Sketch-up Pro; Dreamweaver and Flash is an asset
  • Confident written and verbal communication skills, French or German is an asset
  • Portfolio demonstrates superior design ability, along with sound colour and aesthetic judgment
  • Conceptual talents and creative instinct, passion for ideas
  • Compatibility; collaboration within a team environment and desire for improvement
  • Comfortable with giving and receiving constructive design feedback


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Customer Service – Inside Sales Associate
Location: PoCo Head Office
Date Posted: May 09, 2014

Key Responsibilities:
The Inside Sales Associate will administer the day-to-day details related to supporting the LTP dealer base and outside Sales Reps, providing industry renowned customer service. This includes daily communication, fulfilling all of the needs & requests for ordering plus shipping product in a timely and efficient manner.

Primary Responsibilities:
  • Service Canadian accounts (including Quebec) and address all needs and requests in a professional and positive manner, including daily communication with the sales representatives
  • Support territory sales reps through proactive and regular review of open orders and exception reports. Notify customers accordingly and resolve issues in a timely manner
  • Run daily and weekly reports for accounts to ensure smooth shipping and effective delivery of LTP products and services.
  • Ensure that all orders are shipping within the requested shipping window.
  • Provide necessary information to the sales representatives to ensure that all dealer concerns (orders, credit, shipping concerns etc) are resolved in a timely fashion.
  • Work in conjunction with the sales representative(s) to drive business in a given territory. Enter orders for the sales representatives and their accounts during specific periods when the workload is much greater and more crucial. (e.g. booking order deadlines to achieve quarterly/year-end sales targets)
  • Communicate with the Sales Rep(s) to ensure orders are submitted and shipped on time to meet all order entry deadlines as outlined.
  • Enter and process return authorization requests for dealers and sales reps
  • Provide special events and technical support where needed inseason


Applicant Should Possess:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, education, and/or ability required.

  • College or University degree or equivalent experience
  • Strong organizational and problem solving skills, flexibility, and the ability to work independently and with a team
  • Familiarity with LTP products or with the cycling industry is a plus
  • Good computer skills with spreadsheets, word processing, and MS Office Suite
  • Ability to maintain excellent attendance and punctuality record
  • Ability to speak and write in French is an asset


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Customer Service – Warranty Tech
Location: Toronto Office
Date Posted: Apr 13, 2014

Key Responsibilities:
The LTP Warranty Technician will provide legendary customer service and technical support to Dealers and Sales Reps via the phone and e-mail to ensure product warranties, service and inquiries are answered in a timely, accurate and professional manner.

Primary Responsibilities:
  • Respond in a timely, professional, and positive manner to all forms of inquiries regarding Live to Play products and services, including but not limited to, product availability inquiries, product information, shipping status, warranty/returns, etc.
  • Ensure accuracy of orders, returns, service work, and all other related transactions. Notify customers accordingly and resolve issues in a timely manner.
  • Process returns/warranties and complete service per department procedures, using proper codes to categorize reason for return correctly. Proactively communicate persistent quality control issues within the department and to other departments as necessary.
  • Prioritize daily tasks and projects to accomplish job duties on time and with a high level of accuracy.
  • Establish and maintain positive working relationships with coworkers, outside sales reps, and all other contacts with which you interact.
  • Gain in-depth knowledge and understanding of all LTP products and the brand story through participation in on-site and off-site product training events and clinics.
  • Provide special events and technical support where needed


Applicant Should Possess:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, education, and/or ability required.
  • College or University degree or equivalent experience
  • Strong organizational and problem solving skills, flexibility, and the ability to work independently and with a team
  • Familiarity with LTP products or with the cycling industry is a plus
  • Good computer skills with spreadsheets, word processing, and MS Office Suite
  • Ability to maintain excellent attendance and punctuality record
  • Ability to speak and write in French is required


Apply for this position

Customer Service – Inside Sales Associate
Location: Toronto Office
Date Posted: Apr 13, 2014

Key Responsibilities:
The Inside Sales Associate will administer the day-to-day details related to supporting the LTP dealer base and outside Sales Reps, providing industry renowned customer service. This includes daily communication, fulfilling all of the needs & requests for ordering plus shipping product in a timely and efficient manner.

Primary Responsibilities:
  • Service Canadian accounts (including Quebec) and address all needs and requests in a professional and positive manner, including daily communication with the sales representatives
  • Support territory sales reps through proactive and regular review of open orders and exception reports. Notify customers accordingly and resolve issues in a timely manner
  • Run daily and weekly reports for accounts to ensure smooth shipping and effective delivery of LTP products and services.
  • Ensure that all orders are shipping within the requested shipping window.
  • Provide necessary information to the sales representatives to ensure that all dealer concerns (orders, credit, shipping concerns etc) are resolved in a timely fashion.
  • Work in conjunction with the sales representative(s) to drive business in a given territory. Enter orders for the sales representatives and their accounts during specific periods when the workload is much greater and more crucial. (e.g. booking order deadlines to achieve quarterly/year-end sales targets)
  • Communicate with the Sales Rep(s) to ensure orders are submitted and shipped on time to meet all order entry deadlines as outlined.
  • Enter and process return authorization requests for dealers and sales reps
  • Provide special events and technical support where needed inseason


Applicant Should Possess:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, education, and/or ability required.

  • College or University degree or equivalent experience
  • Strong organizational and problem solving skills, flexibility, and the ability to work independently and with a team
  • Familiarity with LTP products or with the cycling industry is a plus
  • Good computer skills with spreadsheets, word processing, and MS Office Suite
  • Ability to maintain excellent attendance and punctuality record
  • Ability to speak and write in French is required


Apply for this position

IT Support Specialist
Location: Toronto Office
Date Posted: Mar 26, 2014

Key Responsibilities:

The Live To Play Sports IT Team is looking for a jack-of-all-trades IT Support Specialist. Reporting to IT Manager and taking day-to-day direction from Toronto Branch Manager, the Toronto Technical Support Specialist is responsible for monitoring and maintaining the computer systems and networks of the Toronto HQ. The Toronto Technical Support specialist will also install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems, either over the phone, remotely or in person.

The Toronto Technical Support position works closely with the IT Department at POCO HQ to ensure IT/IS/IM initiatives are supported and carried out in a timely manner.

Key Responsibilities:
  • Installing and configuring computer hardware operating systems and applications;
  • Monitoring and maintaining computer systems and networks;
  • Talking to staff or clients through a series of actions, either face to face, remotely or over the telephone to help set up systems or resolve issues;
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
  • Replacing or repairing parts as required;
  • Providing support, including procedural documentation and relevant reports;
  • Following diagrams and written instructions to repair a fault or set up a system;
  • Supporting the roll-out of new applications;
  • Setting up new users' accounts and profiles and dealing with password issues;
  • Responding within agreed time limits to issues;
  • Working continuously on a task until completion (or referral to third parties, if appropriate);
  • Prioritising and managing many open cases at one time;
  • Rapidly establishing a good working relationship with other employees;
  • Testing and evaluating new technology;
  • Testing and evaluating new web technology;
  • Conducting electrical safety checks on computer equipment;
  • Write training documents as required and maintain IT documentation pertaining to this job description;
  • Provide one-on-one training as needed;
  • Support IT


Applicant Should Possess:
SKILLS:
  • Knowledge of operating systems (Windows, Unix and Linux);
  • Microsoft Office suite of software;
  • Computer assembling and maintenance.
  • Troubleshooting hardware and software problems.
  • Configuring and troubleshooting desktops, laptops and servers
  • Basic web development knowledge and asset;
  • Bilingual French/English an asset;
QUALITIES:
  • Good listening and understanding skills;
  • Analytical skills;
  • Good adaptation skills;
  • Good communication and teaching skills;
  • Independence;


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