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We love our bikes. For almost 50 years, we have been a leading player in the Canadian and international bicycle market, and we still get a kick out of doing what we do every day. Starting as a one-man operation in a small warehouse and remodelled chicken coop, we have always stayed true to our roots, which has helped us grow. We now have two offices, two warehouses and more than 100 dedicated, fantastic staff that contribute to our continued success in the cycling industry.

We work hard, but we have a playful side too. At Norco, we have bicycle storage, showers and lockers to encourage riding to, from and at work. There is almost always someone going for a ride, whether it is road, mountain, dirt jump, skate park or a cruise. If you want to work in a casual environment with a dedicated and passionate culture where people love the outdoors, then we'd love to hear from you.



Location: Quebec City
Date Posted: May 15, 2013
End Date: May 31, 2013

Key Responsibilities:

• Extensive travel within region
• Extensive travel with regional sales coordinator. Period TBD.
• Spend time at Toronto Office during initial period to train with managers on systems, procedures and to spend time with reps in the field to gain knowledge on day to day activities. Duration TBD.
• Establish and maintain effective relationships with customer base
• Grow sales and brand representation within region
• Seek out and establish new sales opportunities
• Communication with customers
• Coordinate and present product knowledge seminars on LTP products to dealers
• Coordinate and organize special events with dealers and with LTP special events team where required.
• Follow-up with customers

Applicant Should Possess:

• Excellent organizational and time management skills
• Ability to speak and write in French is required.
• Ability to work in a team environment
• Effective verbal and written communication skills
• A solid understanding of cycling product
• Good knowledge of Live to Play Sports corporate policy
• Be willing to work extra to achieve required results
• Experience with WINDOWS, WORD, EXCEL and EMAIL
• Sales Experience

Please write a summary of why you should be considered for the position.

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Location: Toronto Office
Date Posted: May 09, 2013

Key Responsibilities:
The LTP Warranty Technician will provide legendary customer service and technical support to Dealers and Sales Reps via the phone and e-mail to ensure product warranties, service and inquiries are answered in a timely, accurate and professional manner.

Primary Responsibilities:

• Respond in a timely, professional, and positive manner to all forms of inquiries regarding Live to Play products and services, including but not limited to, product availability inquiries, product information, shipping status, warranty/returns, etc.
• Ensure accuracy of orders, returns, service work, and all other related transactions. Notify customers accordingly and resolve issues in a timely manner.
• Process returns/warranties and complete service per department procedures, using proper codes to categorize reason for return correctly. Proactively communicate persistent quality control issues within the department and to other departments as necessary.
• Prioritize daily tasks and projects to accomplish job duties on time and with a high level of accuracy.
• Establish and maintain positive working relationships with coworkers, outside sales reps, and all other contacts with which you interact.
• Gain in-depth knowledge and understanding of all LTP products and the brand story through participation in on-site and off-site product training events and clinics.
• Provide special events and technical support where needed

Applicant Should Possess:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, education, and/or ability required.

• College or University degree or equivalent experience
• Strong organizational and problem solving skills, flexibility, and the ability to work independently and with a team
• Familiarity with LTP products or with the cycling industry is a plus
• Good computer skills with spreadsheets, word processing, and MS Office Suite
• Ability to maintain excellent attendance and punctuality record
• Ability to speak and write in French is required

Apply for this position

Location: Toronto Office
Date Posted: May 09, 2013

Key Responsibilities:
The Inside Sales Associate will administer the day-to-day details related to supporting the LTP dealer base and outside Sales Reps, providing industry renowned customer service. This includes daily communication, fulfilling all of the needs & requests for ordering plus shipping product in a timely and efficient manner.

Primary Responsibilities:

• Service Canadian accounts (including Quebec) and address all needs and requests in a professional and positive manner, including daily communication with the sales representatives
• Support territory sales reps through proactive and regular review of open orders and exception reports. Notify customers accordingly and resolve issues in a timely manner
• Run daily and weekly reports for accounts to ensure smooth shipping and effective delivery of LTP products and services.
• Ensure that all orders are shipping within the requested shipping window.
• Provide necessary information to the sales representatives to ensure that all dealer concerns (orders, credit, shipping concerns etc) are resolved in a timely fashion.
• Work in conjunction with the sales representative(s) to drive business in a given territory. Enter orders for the sales representatives and their accounts during specific periods when the workload is much greater and more crucial. (e.g. booking order deadlines to achieve quarterly/year-end sales targets)
• Communicate with the Sales Rep(s) to ensure orders are submitted and shipped on time to meet all order entry deadlines as outlined.
• Enter and process return authorization requests for dealers and sales reps
• Provide special events and technical support where needed inseason

Applicant Should Possess:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, education, and/or ability required.

• College or University degree or equivalent experience
• Strong organizational and problem solving skills, flexibility, and the ability to work independently and with a team
• Familiarity with LTP products or with the cycling industry is a plus
• Good computer skills with spreadsheets, word processing, and MS Office Suite
• Ability to maintain excellent attendance and punctuality record
• Ability to speak and write in French is required

Apply for this position

Location: Toronto Office
Date Posted: Jul 11, 2012

Key Responsibilities:

• Processing dealer orders
• Supporting outside sales representatives
• Help coordinate special events (races, shows, etc)
• Provide sales, technical and warranty support for both dealers and outside sales reps

Applicant Should Possess:
Successful candidates will exhibit strong communication, organizational, and interpersonal skills. 1 -2 years related Customer Service experience, accompanied by post secondary education and strong computer skills are required. -Experience with WINDOWS, WORD, EXCEL and Email. This is a bilingual position. French is required.
Please answer the following questions in your cover letter:

1. What is your bicycle knowledge?
2. What do you feel is the most important aspect of good customer service?
3. When are you available to start?
4. List any bilingual Customer Service experience that you have?
5. What are your salary expectations?

Apply for this position

Location: Toronto Office
Date Posted: Jul 11, 2012

Key Responsibilities:
Full-time Position Shift hours are Mon - Fri. 9:30am – 6:00pm

• Responsible for directing and monitoring the workload of the Receiving and Shipping warehouse team.
• Responsible for leading Receiving, Storage, Picking, Packing and Shipping activities.
• Unload, sort, & put-away of inbound container freight.
• Picking Customer Orders while operating Hi-reach Order Picker Forklift.
• Packing Customer Orders
• Sorting, skidding & wrapping outbound shipments.

Salary: Depends on experience

Applicant Should Possess:

• Must be familiar with Microsoft Office.
• Will be able to consecutively lift 50 lb cartons.
• Have forklift experience, preference given to certified operators.
• Must be able to work in a fast pace environment.
• Must have a valid G license and own car.

Apply for this position