Quick Release Recall

Introduction:

A group of bicycle companies, in cooperation with the Consumer Product Safety Commission (CPSC) and the Bicycle Product Suppliers Association (BPSA), is engaged in a safety recall involving quick-release devices which, when improperly adjusted or left open while riding, may potentially come in contact with the front disc brake rotor. Watch this video to see if your bicycle is affected.

Safety Recall Notice

Some Norco bicycles were sold equipped with disc brakes and a front quick release lever that can come into contact with the front disc brake when left open. An example of a bicycle with a front quick-release cam lever that is able to be opened far enough to create this potential contact is shown in Figure 1 below. An example of a bicycle with a front quick-release cam lever that does not have the potential for contact with the disc brake is shown in Figure 2. When a quick release like the one shown in Figure 1 is improperly adjusted or left open on a bicycle which also has a front disc brake, the quick release lever can become caught in the front disc brake assembly. If this happens, the front wheel could separate or come to a sudden stop and the rider could lose control of the bicycle posing a serious risk of injury.

AFFECTED MODELS: Any Norco bicycle equipped with disc brakes and a front quick release lever that can contact the disc brake assembly when fully opened is subject to this recall. Bicycles with front quick-release cam levers that have a clearance of at least 6 millimeters, which is the width of a #2 pencil, between the edge of the lever in its most open position and the disc brake rotor are not considered affected models. If you can pass a #2 pencil between a fully opened quick release lever and your bike’s disc brake rotor, your bike is not an affected model. For a video demonstration of how to check this, please visit https://vimeo.com/138276742.

WHAT LIVE TO PLAY SPORTS WILL DO FOR OWNERS OF A RECALLED BICYCLE: If you own a bicycle that is subject to this recall, Live to Play Sports will provide you—through your Norco Bicycles retailer—a free replacement quick release, including free installation. Please see your local authorized Norco Bicycles retailer or contact Live to Play Sports with questions at 604-552-2930.

Click here for information from the CPSC

Click here for information from Health Canada

Frequently Asked Questions

What is this recall about?

Certain front-wheel quick-release cam levers that are improperly adjusted or left open while riding can come in contact with the front-wheel disc brake rotor, also potentially causing the front wheel to come to a sudden stop or separate from the bicycle, posing a risk of injury to the rider.

What are quick-releases?

Quick-releases are mechanisms for attaching wheels to bicycles. A quick-release system typically consists of a hollow axle with a shaft (“skewer”) running through it which has an adjustable tension nut on one end and an over-center cam on the other.

Does the concern relate only to front-wheel quick-releases or also to rear-wheel quick-releases?

The concern giving rise to this recall only relates to front-wheel quick-releases on bicycles with disc brakes.

How do I know whether my bike is affected by this recall?

First, determine whether your bicycle’s front wheel has a quick-release. Next, look for disc brakes on your bicycle. If your bicycle does not have a front-wheel quick-release and disc brakes, or has only one of the two, your bicycle is not affected by this recall. If your bicycle has both a front-wheel quick-release and disc brakes, apply the #2 Pencil Test:

  1. While the bicycle is not in use, locate the quick-release cam lever and disc brake rotor at the fork or frame dropouts on the front end of your bicycle. Disc brakes can get extremely hot with extended use. Be careful not to touch a disc brake until it has had plenty of time to cool.
  2. Open and completely loosen the front-wheel quick-release cam lever.
  3. With the cam lever in the “OPEN” position, turn and push it toward the brake disc rotor and measure the distance between the leading edge of the cam lever and the rotor. Apply thumb pressure on the end of the cam lever directed towards the rotor.
  4. If the distance is more than 1/4″ (6mm), as shown in Fig.1 below, the quick-release is not affected by this recall. This is easily done by sliding an ordinary #2 Pencil between the leading edge of the cam lever and the rotor. If you cannot easily slide a #2 Pencil between the leading edge of the cam lever and the rotor and/or the measured distance is less than 1/4″ (6mm), as shown in Fig.2, stop riding your bicycle and contact your bicycle retailer.
  5. To safely secure your wheel and apply the correct clamping force, please refer to the Wheel section in your BPSA Owner’s Manual.

Where can I find more information about the #2 Pencil Test?

You can find an instruction form here and a video demonstrating the #2 Pencil test here.

What if my bike does not have disc brakes?

Your bike is not affected by this recall.

I am not sure whether I am correctly applying the #2 Pencil Test. What should I do?

You should stop riding your bicycle immediately and contact your bicycle distributor/manufacturer for help. Click here for a list of participating distributor/manufacturers and their contact information.

What should I do if my bike is affected by this recall?

You should stop riding your bicycle immediately and contact your bicycle distributor/manufacturer for instructions on how to participate in this recall. Click here for a list of participating distributor/manufacturers and their contact information.

What is the BPSA and why is the BPSA involved in this recall?

BPSA is an association of suppliers of bicycles, parts, accessories and services. The association leads industry initiatives in legal and governmental affairs and safety issues, is the leading resource for bicycle statistical data, and provides regular networking and educational forums for members. For this particular recall, the BPSA is working with participating bicycle companies and the United States Consumer Products Safety Commission on this important industry-wide safety concern.

Message from the BPSA and participating bicycle companies:
Never ride with an improperly adjusted or left-open quick-release. Before each ride, be sure that the wheel is securely clamped. If you do not master the correct technique for clamping your wheel in place, ask your bicycle retailer to help you make sure you know how to install and remove your wheels safely.

Quick Release Device Replacement Instructions

Background

You have requested a replacement quick-release device as part of the recall of older devices in which the lever opens too far and may interfere with the disc brake rotor on the front wheel. These Instructions will address how to remove the older device and how to replace it with the enclosed new device.

How it works

The quick-release device uses tension to secure the wheel of your bicycle to the frame. Tension is controlled by the tension nut, so it is important to make sure that the tension nut is adjusted correctly. If there is too much tension, the quick-release lever will not close. If there is too little tension, the wheel will not be held in place. The following instructions explain how to install your new quick-release device.

Assembly

A. Removing the Old Device

  1. With the bicycle wheels on a level surface and the bicycle supported in an upright position, turn the wheel quick release lever to the open position.
  2. Hold the quick release lever so that it cannot rotate, and unscrew the tension adjusting nut counter clockwise until it comes off the skewer shaft.
  3. Remove the tension adjusting nut cone spring and pull the skewer out of the hub.
  4. Put the tension adjusting nut cone spring back on the skewer, thread the tension adjusting nut back on to the skewer shaft and put the old quick release mechanism aside. This old mechanism should be discarded and not used again.

B. Attaching the Wheel Using the New Device


  1. Remove the tension adjusting nut and its cone spring from the replacement quick-release mechanism.
  2. Lightly oil the skewer threads, the skewer shaft and the quick release lever pivot, and insert the skewer into the hollow axle of the wheel hub, with the lever on the left side of the bike. The left side of the bike is your left side when riding the bike.
  3. Replace the tension adjusting nut’s cone spring, small end first, on to the end of the skewer, and thread on the tension adjusting nut until the clamping face of the quick release lever in its fully open position and the face of the adjusting nut just touch the faces of the frame dropouts.
  4. While pushing the wheel firmly to the top of the slots in the fork dropouts, and at the same time centering the wheel rim in the fork, move the cam lever upwards and swing it into the CLOSED position. The lever should now be parallel to the fork blade and curved toward the wheel. To apply enough clamping force, you should have to wrap your fingers around the fork blade for leverage, and the lever should leave a clear imprint in the palm of your hand.

NOTE: If the lever cannot be pushed all the way to a position parallel to the fork blade, return the lever to the OPEN position. Then turn the tension adjusting nut counterclockwise one-quarter turn and try tightening the lever again.

WARNING: Securely clamping the wheel with a cam action retention device takes considerable force. If you can fully close the cam lever without wrapping your fingers around the fork blade for leverage, the lever does not leave a clear imprint in the palm of your hand, and the serrations on the wheel fastener do not emboss the surfaces of the dropouts, the tension is insufficient. Open the lever; turn the tension adjusting nut clockwise a quarter turn; then try again.

Dealer Resources