Warranty
Complete Bikes
One Year Limited Warranty
NORCO Bicycles (hereinafter called NORCO) warrants the replacement or repair at its sole option of any original part due to defect in material and/or workmanship for the period of one year from the original date of purchase. Such purchase must be documented by presentation of the original sales slip or other proof of purchase by the original owner. Transportation and dealer labour charges are not covered hereunder.

This warranty applies to Norco branded products and pivots* on our suspension bikes. Any other original part or component shall be covered by the stated warranty of the original manufacturer. Any products not specifically included above are hereby omitted.

* the pivots include the bearings, bolts and axles holding together the elements of the suspension of the rear triangle.

Paint finish and decals are covered by a 1 year limited warranty against materials and workmanship. Removing decals will void the warranty.
Steel / Aluminum Hardtail Frames
Limited Lifetime Warranty
Norco warrants the frame against defects in material and/or workmanship pursuant to the terms and conditions outlined above, for the duration of the original ownership following the date of purchase. Proof of purchase in the form of the original sales receipt must be presented by the original owner in order for this warranty to apply.
FULL SUSPENSION FRAMES
Limited Lifetime Warranty
Norco warrants all full-suspension frames against defects in material and/or workmanship pursuant to the terms and conditions outlined above, for the lifetime of the frame to the original owner following the date of purchase. Suspension forks and rear shocks are not considered part of the frame, and are therefore not covered under the terms of the frame warranty. Each fork and rear shock manufacturer designates a specific warranty policy for their product, which is written in the specific Suspension Owner’s Manual included with each NORCO bike. If you do not receive this manual from your dealer at time of purchase, please make sure to request it.

Failure of any frame or component due to accident, abuse, neglect, normal wear, stunt riding, bicycle racing or competitive event, commercial use, rental use, improper assembly, improper fit, maintenance and/or assembly by any other than an authorized NORCO dealer or use of parts inconsistent with the use originally intended for the bicycle as sold, are not covered by this warranty.
Composite Frames
Limited Lifetime Warranty
Norco warrants all composite frames against defects in material and/or workmanship pursuant to the terms and conditions outlined above for the lifetime of the frame to the original owner following the date of purchase. Frames with Norco carbon or aluminum rigid forks will follow the same warranty as the frame warranty. Suspension forks and rear shocks are not considered part of the frame, and are therefore not covered under the terms of the frame warranty. Each fork and rear shock manufacturer designates a specific warranty policy for their product, which is written in the specific Suspension Owner’s Manual included with each NORCO bike. If you do not receive this manual from your dealer at time of purchase, please make sure to request it.

Failure of any frame or component due to accident, abuse, neglect, normal wear, stunt riding, bicycle racing or competitive event, commercial use, rental use, improper assembly, improper fit, maintenance and/or assembly by any other than an authorized NORCO dealer or use of parts inconsistent with the use originally intended for the bicycle as sold, are not covered by this warranty.

There are no other warranties or guarantees expressed or implied by NORCO. The exclusive liability of NORCO and/or any of its authorized dealers, affiliates or agents pursuant to this warranty shall be replacement or repair of the defective part. Incidental or consequential damages are expressly excluded hereunder.

Exclusions
  • User Abuse
  • Accidental Damage
  • Normal wear and tear including fatigue (which is symptom of the frame being worn out through normal use)
  • Improper assembly or maintenance
  • Commercial Use
  • Rentals
  • Stunting and Jumping
  • Labour
  • The frame and/or its components were modified (ex: polishing, structural or mechanical modification or addition, stripping, sanding, strain hardening, shot peening)
  • The bicycle was purchased from a retailer other than those authorized by Norco
  • The bicycle was not fully assembled by an authorized Norco retailer;
  • The bicycle was repaired by a person other than an authorized Norco retailer;
  • Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold.
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