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Returns

Bicycles

Norco bicycles that have been purchased online through Norco.com and fulfilled through a retailer, are subject to the retailer’s return policy. Any returns the dealer chooses to accept are at the dealer’s individual discretion consistent with their normal store return policies. Norco has the ability to initiate refunds on the consumer’s behalf and can only do so prior to the order being shipped. After order has been shipped to your chosen retailer, the order is treated as if they have placed a special order with Norco on your behalf, and their store return policy applies.

Accessories and Soft goods
  • Items purchased at norco.com may be returned for up to 30 days if they are in brand new condition, unworn, and with hangtags attached.
  • Item(s) must arrive at Norco within the 30-day period.
  • Returns not in brand new unworn condition will not be accepted.
  • Refunds may take between 5-7 business days to process once an item has been delivered to our returns facility.
  • Items received as a gift must be returned by the original purchaser.
Items that cannot be returned

Please note, due to hygiene reasons we do not accept returns on shorts with a chamois. (Ie: Bib shorts and lycra riding apparel)

How do I process a return?

Please fill out the Returns Web Form at the bottom of this page. Located here. Use the included prepaid shipping label or use another method of your choosing. Please note, original receipt/bill of sale must be included.

How long do I have to return my purchase?

Items may be returned for a refund within 30 days from the date of the original purchase. Items must have all original tags attached, be unworn, and in the original new condition.

Will I be refunded the full value of my order?

Refunds are issued in the form of the original payment. Live to Play Sports/Norco Bicycles will provide a full refund for the value of the item in the same form as the original payment. All items being returned for a refund must meet the following criteria:

  • Items must have all original tags attached
  • Be unworn, and in the original new condition
  • Cycling bib shorts and cycling lycra shorts cannot be returned

If the items are not in "sellable condition" due to negligence or abuse, they will not be accepted or could be subject to a re-stocking fee.

How long will my refund take?

Refunds may take between 5-7 business days to process once an item has been delivered to our returns facility, and may vary depending upon the credit card company that you used for the original purchase.

How are shipping costs handled for refunds of products purchased through the Live to Play Sports/Norco Bicycles online store?

All returns must FIRST be approved for a Return Authorization using the Returns Web Form process prior to sending any items back to us. Items must NOT be returned for a refund without a Return Authorization number. A prepaid shipping label may be provided with the Return Authorization Number.

How do I return an item that I received as a gift?

Items must be returned by the original purchaser. If this is not possible, then please contact our Customer Service Representatives to discuss an alternative option.

Returns Form

Your Info


Return Shipping Address


Return Address must be able to accept a signature required delivery.

Details


Order number is located at the top left of your packing slip.